Refund & Cancellation Policy

English Español Policy Política Refund & Cancellation Rembolso y Cancelación We don’t set cancellation policies. Each hotel or operator defines their own rules. Toorizta applies those rules transparently for your booking. What applies to yo

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English Español

Policy Política

Refund & Cancellation Rembolso y Cancelación

We don’t set cancellation policies. Each hotel or operator defines their own rules. Toorizta applies those rules transparently for your booking.

What applies to your booking

• Hotels & Accommodations: Cancel ≥ 30 days before check-in → full refund minus 7% (non-refundable payment processing). Within 30 days, the hotel’s policy applies (may be partial/no refund).
• Tours & activities: Most allow 24h notice; some require 48h. Shown at checkout. Refunds are full minus 7%.
• Travel packages (hotels + experiences): Treated as one product. Cancel the whole package with 31 days notice. Date changes within 31 days are free; if you choose a refund, the 7% applies.

About the 7%: It’s the non-refundable fee charged by our payment processor at the time of your original payment. It only applies when you request a refund—date changes don’t incur this fee.

Property-Specific & Seasonal Cancellation Policies

• Property-Specific Policies: Some accommodations and tours operate under independent cancellation and refund policies. These provider-specific terms override the general policy outlined on this page. Final terms, including refund eligibility, will be based on the individual villa, hotel, or tour operator's policy provided at the time of booking.
• Boat Charter Cancellation: For most charters, cancellations made 30 days or more prior to the scheduled departure date are eligible for a 50% refund, minus any applicable processing fees. Cancellations made within 30 days of the scheduled charter date are non-refundable.
• Tournament & Peak Season Bookings: During tournament periods and peak travel seasons, many providers enforce non-refundable terms upon confirmation, regardless of how far in advance the cancellation occurs. These terms are standard industry practice during high-demand periods and will be communicated at the time of booking.

We strongly encourage travelers to review the specific terms outlined in their confirmation documents and contact us with any questions prior to finalizing their booking.

Changes vs. refunds

• Date changes: Free within the stated windows (Hotels/Packages: ≤ 31 days). Within 15 days of start, provider penalties may apply—we’ll negotiate on your behalf.
• Partial changes in packages: If you keep the package but modify specific experiences, that experience’s own window (24h/48h) applies.

Cancellation & Refunds — FAQ

Do you set the cancellation policies?

No. Policies are set by our partner hotels and operators. Toorizta applies those rules transparently for every booking.

When is the 7% kept?

Only when a refund is processed. It’s the non-refundable payment processing fee charged on the original transaction. Date changes within the allowed window do not incur this fee.

Can I change dates instead of cancel?

Yes. Hotels and packages allow free date changes within the stated windows (packages: within 31 days). Within 15 days, provider penalties may apply; we’ll advocate to minimize costs.

Do package rules override individual tour rules?

Yes for full package cancellations: the 31-day package rule governs. If you later change specific experiences (not the whole package), the activity’s own 24h/48h rule applies.

Where can I see the exact policy for my booking?

The general cancellation windows are shown during checkout, but the final policy depends on the specific provider and may be confirmed at or after booking—especially for high-demand dates or special events.

Last updated: 31 August 2025 • Final cancellation terms from the provider take precedence over general policies shown at checkout.

No establecemos las políticas de cancelación. Cada hotel u operador define sus reglas. Toorizta las aplica con transparencia en tu reserva.

Qué aplica a tu reserva

• Hoteles: Cancela con ≥ 30 días antes del check-in → reembolso total menos 7% (procesamiento no reembolsable). Dentro de 30 días, rige la política del hotel (puede ser parcial o sin reembolso).
• Tours y actividades: La mayoría permiten 24h; algunas requieren 48h. Se muestra en el checkout. Reembolsos completos menos 7%.
• Paquetes (hoteles + experiencias): Se tratan como un solo producto. Cancela el paquete completo con 31 días. Cambios de fecha dentro de 31 días son gratis; si pides reembolso, aplica el 7%.

Sobre el 7%: Es la comisión no reembolsable que cobra el procesador de pagos cuando haces el pago original. Solo aplica si pides reembolso—los cambios de fecha no la generan.

Términos del proveedor y fechas de alta demanda

• Políticas especiales del proveedor: Algunas villas, charters y servicios operan con términos más estrictos que la política general. En estos casos, las condiciones propias del proveedor—compartidas al momento o después de la reserva—prevalecen. Estas pueden incluir pérdida parcial o total del depósito desde la confirmación.
• Charters y embarcaciones: Muchos servicios de charter requieren un depósito no reembolsable de hasta el 50% al momento de la reserva. Estos fondos se transfieren directamente al operador para asegurar tu embarcación y no son elegibles para reembolso, salvo que el proveedor haga una excepción.
• Temporadas altas y periodos de torneos: Durante eventos de alta demanda o bloqueos por temporada, muchos proveedores aplican políticas de no reembolso desde la confirmación, incluso para huéspedes que no participan directamente en el evento. Estas condiciones son estándar en alojamientos y servicios premium durante estos periodos.

Ten en cuenta que Toorizta no puede modificar las políticas del proveedor una vez aplicado el depósito. Te recomendamos confirmar los términos antes de reservar; siempre abogaremos por ti si necesitas flexibilidad.

Cambios vs. reembolsos

• Cambios de fecha: Gratis dentro de los plazos (Hoteles/Paquetes: ≤ 31 días). Dentro de 15 días, pueden aplicar penalidades; negociaremos por ti.
• Cambios parciales en paquetes: Si mantienes el paquete pero modificas experiencias, aplica la ventana de esa experiencia (24h/48h).

¿Ustedes fijan las políticas de cancelación?

No. Las políticas las establecen nuestros hoteles y operadores asociados. Toorizta las aplica de forma transparente en cada reserva.

¿Cuándo se retiene el 7%?

Solo cuando se procesa un reembolso. Es la comisión de procesamiento no reembolsable cobrada en la transacción original. Los cambios de fecha dentro del plazo permitido no generan este cargo.

¿Puedo cambiar fechas en lugar de cancelar?

Sí. En hoteles y paquetes, los cambios dentro de las ventanas indicadas son gratis (paquetes: dentro de 31 días). Dentro de 15 días pueden aplicar penalidades; negociaremos por ti.

¿El paquete prevalece sobre las reglas de tours individuales?

Sí, para cancelar el paquete completo rige la regla de 31 días. Si luego cambias experiencias específicas (no todo el paquete), aplica la ventana de esa actividad (24h/48h).

¿Dónde veo la política exacta de mi reserva?

Contact us for questions

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